Support

Questions and answers

We have collected answers to the most frequently asked questions below. If you still need help, the support department is staffed on weekdays and you are welcome to contact us via the form further down this page.

How to buy a punch card

Benify benefits portal

  1. When you are logged in to Benify, select "Clinics in Sweden" or "Massage via work"
  2. Follow the instructions in the Benify portal

Client

Uggla's website

  1. Once logged in, click on "pre-purchase discounted voucher"
  2. Select product and "add to cart"
  3. Click on "to checkout"
  4. Select payment method and complete purchase

Ugglas app

  1. Once logged in, click on "clipboard" in the bottom menu
  2. Select "buy new clips"
  3. Select product and add to cart
  4. Scroll up and click on "proceed to checkout"
  5. Select payment method and complete purchase

How long is my voucher valid

Uggla vouchers are valid for one year from the date of purchase.

If there are special reasons why the massage was not used in time (e.g. sick leave, business trip or parental leave), we offer an extension in exchange for a certificate.

Can someone else use my punch card

Clip cards purchased with a wellness allowance are personal by law and cannot be transferred to another person.

You can transfer a voucher that has not been purchased with a fitness allowance to another person.

How do I get my user details

Buy via the Benify, Wellnet and Söderberg & Partner loyalty portals
As a brand new user, you will receive your user details after your first order. These will be sent to the email address you registered at the time of purchase. Please note! Check your spam folder if you have not received the email.

Buy via the Epassi benefits portal
As a brand new user, you will receive your user details after your first order. These will be sent to the email address you registered at the time of purchase. If you make your first purchase directly at Uggla, you create a user in connection with the purchase.

Buy without a loyalty portal
You create a user on your own at Uggla before your first purchase.

How to book a massage appointment

Ugglas app

  1. Buy clips either at your benefits portal or as a private customer directly in the app
  2. Log
  3. Press on "receptions"
  4. Filter by city and select clinic
  5. Click on "go to booking" and scroll down to the right length that matches your clip
  6. Select "payment on the spot". You then show your clip when you are there for the massage (tap the orange "clip card" button in the bottom menu of the app)
  7. Check that you have received an order confirmation from the clinic in question (e.g. via Book Direct)

If you book an appointment at Uggla's own reception, you can book and pay with your clip at the same time. But if you book with a partner, you need to follow the above steps.

Uggla's website

  1. Buy clips either at your benefits portal or as a private customer on our website
  2. Log
  3. Click on "book treatment" and choose a reception or massage at work
  4. Select massage time and add to cart
  5. Confirm reservations
  6. Check that you have received an order confirmation to your email

How do I know that the booking went through

You should always receive an email confirmation of your booking. If you have booked a massage at work or at one of Uggla's own clinics (Södermalm and Lund), you can see your bookings by clicking on "my treatments" in your customer profile. If you have booked a massage with one of our partners, you will see your booking on the masseur's booking portal, e.g. bokadirekt.

Where do I see my booked appointments

Uggla's website

Once logged in, click on "my treatments"

Ugglas app

You can see your booking on the masseur's booking portal, e.g. bokadirekt. If you have booked a massage at work or at one of Uggla's own clinics (Södermalm and Lund), you can see your bookings by clicking on "my treatments" in your customer profile.

Where do I see my voucher codes

When you have booked a treatment with one of our partners in the Uggla app, you need to show your clip. You can see it by clicking on "clip card" in the app's bottom menu. Please note! You cannot see the codes via our website.

How to reschedule or cancel

To reschedule, you first need to cancel your appointment and then re-book. To cancel, log in to your profile, find the current booking and click "cancel". If you have booked an appointment with one of our partners in the Uggla app, you cancel by following the instructions in the confirmation email.

Have you forgotten your login details

To reset your login details, click here

Receipt

If you want a receipt for your treatment, you can easily print it out by logging in to our website, clicking on "my treatments", selecting treatment and "print". If you need a receipt with a social security number, please contact the support below.

Still have questions? Please contact the support team using the form below.