The support department is manned on weekdays and we will answer your question within 24 hours. You are not allowed to cancel an appointment via email, you must do this yourself in our booking system.
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If you choose Swish or card as your payment method, you pay for your treatment via Swedbank Pay when you book.
We havemade payment from the massage room to when you book in our booking system.
One of the advantages is that you can print receipts on your purchases directly from your customer portal with us. Just click on "My Treatments" in your customer portal, and you will have the opportunity to print receipts.
If you then need to cancel your paid treatment, there is no problem, you will be automatically refunded to the account you paid from.
You register yourself and receive user details in connection with your first booking. If you book treatment at work via Benify, Wellnet or Söderberg & Partners, you will automatically be registered via a link from the respective benefit portal.
You can order your user information using the e-mail address registered in the booking system.
You will always receive a confirmation by email on your booking. To see your current bookings, you must be logged in to the customer portal. It is not enough to visit us via the link that follows in the "email about available times" You can see your appointments under "Upcoming treatments" and under the button "My treatments"
You have the option to cancel until 24:00 the day before the treatment, without being charged.
If you cancel after 24:00 the day before the treatment, the time will be available for others to book. If someone else then books the time, your cancellation will go through without charge.
To see your current bookings, you must be logged in to the customer portal. You can see your appointments under "Upcoming treatments" and under the button "My treatments" when you log in using your user information.
Log in to the customer portal and click on the button "MY TREATMENTS" During payment history, click on "See receipt" and get the option to print it.
Once you have booked an appointment, you can see the time under "My treatments" Click on the button "Information" and you will have the opportunity to leave a message to the therapist.